At rfashions.com, we strive to provide you with the best shopping experience. This Shipping and Return Policy outlines the terms and conditions regarding the shipping, returns, and refunds for purchases made on our website.
1. Shipping Policy
1.1 Shipping Methods & Fees
We offer a variety of shipping methods to meet your needs. Shipping fees and options will be calculated and displayed at checkout based on your location and the selected shipping method.
1.2 Processing Time
Orders are typically processed within [X] business days (Monday through Friday, excluding holidays). Please note that processing time is separate from shipping time.
1.3 Shipping Time
Shipping times will vary depending on the selected shipping method and your location. Estimated shipping times will be provided at checkout. Typical shipping durations are as follows:
Standard Shipping: [X-Y] business days
Expedited Shipping: [X-Y] business days
International Shipping: [X-Y] business days
1.4 Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the provided tracking number.
1.5 International Shipping
We offer international shipping to select countries. Please be aware that international shipments may be subject to customs duties, taxes, and fees that are the recipient’s responsibility.
2. Return Policy
2.1 Return Eligibility
We want you to be delighted with your purchase. If you are not happy, you may return the item(s) within [X] days of receiving your order, provided the following conditions are met:
The item(s) must be unused, unwashed, and in original packaging.
The item(s) must be in the same condition as when you received them.
2.2 Non-Returnable Items
Certain items are non-returnable, including but not limited to:
Gift cards
Final sale items
Personalized or custom-made items
2.3 Return Process
To initiate a return, please follow these steps:
Contact our customer service team at mailto:support@rfashions.com to request a Return Authorization (RA) number.
Include your order number, the item(s) you wish to return, and the reason for the return.
Once you receive the RA number, securely package the item(s) and include the RA number on the outside of the package.
Ship the package to the following address:
rfashions.com Returns Department
Please note that you are responsible for the cost of return shipping unless the return is due to a defective or incorrect item received.
2.4 Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Your refund will be processed using the original payment method within [X] business days if approved. Please note that shipping fees are non-refundable, and return shipping costs will be deducted from the refund if applicable.
2.5 Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please get in touch with us at mailto:support@rfashions.com.
3. Damaged or Defective Items
If you receive a damaged or defective item, please get in touch with our customer service team at mailto:support@rfashions.com within [X] days of receiving your order. Provide your order number and a description of the issue, and include photographs of the damage or defect. We will work with you to resolve the problem promptly.
4. Contact Us
If you have any questions or concerns about our Shipping and Return Policy, please get in touch with us:
Email:support@rfashions.com
Thank you for shopping with rfashions.com. We value your business and aim to provide a seamless shopping experience from order to delivery. Your satisfaction is our priority.